People involved in the acquisition and maintenance of our E-resources

The flowcharts I added that depict our current processes are the instructions used by our staff. As such, they are very specific to Salford and there are quite a few inititals used to denote the people invovled, so below is a bit of an explanation of the various people and teams involved in the E-resources process:


Collections and Digital Developments Team:

Stella To (ST) - Acquisitions & Serials Officer: creates records on Talis, pays invoices, looks after renewals etc - has quite a lot of contact with vendors and keeps our information up to date on the E-resources spreadsheet as well as Talis

James Allen (JA) - Collections Officer and
David Lockley & Angela Dudley (DL/AD) - Collection Management Team Leader: maintain access to resources via SFX & Metalib - queries from the enquiry desk etc are passed on to the Collections Officer. Collect stats at renewal times; contact suppliers about problems, queries etc. Will speak to suppliers regarding trials and advertise these on the E-library blog

Regina Ferguson (RF) - Collections Manager: Checks & signs licences, manages funds so oversees the whole acquisition process
Licences also need to be read/signed by Sue Hodges (SH), Head of learning and research support; and Julie Berry (JB), our Acting Director


Academic Support Team

Academic Support Librarians (previously called Information Specialists and Liaison Officers) look after the resources for a particular school. They will often receive information from suppliers about new resources, trials etc. They are consulted when ordering, cancelling and renewing resources; they are in contact with acdamic staff so know which resources are most relelvant, on reading lists etc
They also provide training to students on using resources relevant to their subject


Customer Services Team

I spoke to some members of the Customer Services team regarding access issues. Although this team isn't directly involved with the acquisition and maintenance of resources, and not included on the flowcharts, they play a key role in making users aware of available resources, and are the first point of contact for any queries, access problems etc.

Enquiry desk staff (both on the physical desk and on the phone) answer queries from borrowers regarding electronic resources e.g. how to access resources, problems with access etc

Service Delivery Team Leader - currently working on a project to make more electronic resources accessible to external borrowers. Currently there are very few electronic resources made available on walk-in access PCs, but there are more resources that could be made available. Between the Collections and Customer Service teams, we are finding the licences that will allow some access to external users, and making those resources available.

We have been working on presenting our processes in a slightly diffrent format, which breaks down the individual tasks by team, hopefully making it clearer who is responsible for each stage.